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1. Please email our team on firstname.lastname@example.org with the subject line "RETURN and order number".
2. Include return form provided with your order and the original order packing slip in the return package. Once your return has been accepted, you will receive a pre-paid return shipping label via email. Using the provided label, drop off your package at any Post Office.
Please allow 2-3 business days for processing after the package has been delivered back to us. The refund will go to the original payment method you placed the order under.
You can choose a refund, exchange or store credit where goods are faulty, wrong size, or have been wrongly described.
When returning goods please ensure;
We will do what we can to ensure you are satisfied with every purchase. Please do not hesitate to reach out to email@example.com at any time if you are unhappy with your order. Sale items and discount codes cannot be refunded. One code per customer per order.
All costs associated with international order returns will be at the responsibility of the customer. We recommend a courier service such as DHL or Fed Ex so that you can monitor your return via tracking.
Kriss Kross does not accept liability for any parcels lost or damaged in transit. The processing of your return will be subject to meeting the conditions outlined in the Kriss Kross returns policy.