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Return & Exchange

  • All domestic returns must be lodged and sent within 28 days from the date of placing your order in the same packaging and condition.
  • Returns will only be processed after receiving and assessing the item/s.  
  • Exchange item/s will be accepted only after receiving and assessing returned item/s.
  • Original shipping costs are non-refundable.
  • Please contact us on info@krisskross.com for exchange items to be held. 

1. Please email our team on info@krisskross.com with the subject line "RETURN and order number".

2. Include return form provided with your order and the original order packing slip in the return package. Once your return has been accepted, you will receive a pre-paid return shipping label via email. Using the provided label, drop off your package at any Post Office.

Please allow 2-3 business days for processing after the package has been delivered back to us. The refund will go to the original payment method you placed the order under. 

You can choose a refund, exchange or store credit where goods are faulty, wrong size, or have been wrongly described.

When returning goods please ensure;

  • All items are packaged securely and arrive back to us in their original, unworn condition. Including tags, boxes, casing, etc.
  • Shoes and hats must be sent back inside another box to ensure the item is not squashed or damaged in transit. Please do not tape or mark the original shoe box.
  • Items that are damaged, worn, soiled, altered, or anything Kriss Kross reasonably believes has been used will not be accepted and the item will be sent back to you. 

We will do what we can to ensure you are satisfied with every purchase. Please do not hesitate to reach out to info@krisskross.com at any time if you are unhappy with your order.  Sale items and discount codes cannot be refunded. One code per customer per order.

International Returns

All costs associated with international order returns will be at the responsibility of the customer. We recommend a courier service such as DHL or Fed Ex so that you can monitor your return via tracking.

Kriss Kross does not accept liability for any parcels lost or damaged in transit. The processing of your return will be subject to meeting the conditions outlined in the Kriss Kross returns policy.